Fair Usage Policy

⚖️ Fair Usage Policy – QEON

Last updated: [2025]

QEON is built to enable safe, private, and responsible communication between vehicle owners and others, without exposing personal phone numbers.

This Fair Usage Policy explains what is considered reasonable use of QEON services and helps prevent misuse that may affect others.

1. Purpose of Fair Usage Policy

QEON operates on telecom and messaging infrastructure. To ensure reliable service for everyone, reasonable usage limits apply.

This policy exists to:

  • ✔ Prevent spam, harassment, or abuse
  • ✔ Maintain service quality for all users
  • ✔ Protect the privacy and safety of vehicle owners

2. What Is Considered Fair Use

QEON is intended for:

  • 🚗 Contacting a vehicle owner due to parking issues
  • ⚠️ Emergency or urgent vehicle-related communication
  • 📞 Occasional, necessary calls or messages

✔ Normal, genuine use by individuals is always allowed.

3. Usage Limits

QEON plans may include limits on:

  • Number of calls per day or month
  • Number of SMS messages per day or month
  • Frequency of repeated scans or calls

Exact limits depend on the plan purchased and may change over time. Exceeding limits may require plan upgrade or renewal.

4. What Is NOT Allowed

❌ The following activities are strictly prohibited:

  • Repeated or automated calling intended to harass
  • Spamming messages or nuisance calls
  • Using QEON for marketing, promotions, or advertisements
  • Attempting to identify or expose the vehicle owner’s real phone number
  • Any illegal, abusive, or fraudulent activity

5. Monitoring & Abuse Prevention

To protect users and maintain service quality, QEON may:

  • Monitor usage patterns (without reading personal content)
  • Detect unusual or abusive activity
  • Temporarily restrict or block suspicious usage

Monitoring is limited and focused only on preventing misuse, not on invading user privacy.

6. Consequences of Policy Violation

If misuse or violation of this policy is detected, QEON may:

  • ⚠️ Issue a warning
  • ⏸ Temporarily suspend services
  • ❌ Permanently deactivate the QR code

Serious or repeated violations may lead to termination without refund.

7. Network & Service Limitations

QEON relies on third-party telecom providers. Call quality, delivery, or availability may vary based on:

  • Network coverage
  • Traffic congestion
  • Technical or regulatory limitations

QEON is not responsible for delays or failures caused by external factors.

8. Policy Updates

QEON may update this Fair Usage Policy to reflect operational, legal, or technical changes.

Continued use of QEON services means acceptance of the updated policy.

9. Contact Us

If you believe your usage was restricted in error or have questions about this policy:

📧 Email: support@qeon.co.in
🌐 Website: https://qeon.co.in

Final note:
Fair usage keeps QEON reliable for everyone. Use it responsibly, and it will always work when you truly need it.

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