Shipping Policy
At QEON, we aim to deliver your order safely and on time. Please read our shipping policy to understand how orders are processed and delivered.
📦 Order Processing
- Orders are usually processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays are processed on the next working day.
- Once your order is dispatched, you will receive a confirmation message or email (where applicable).
🚚 Shipping & Delivery Timeline
- Estimated delivery time:
3–7 business days across most locations in India. - Delivery timelines may vary depending on:
- Location
- Courier partner
- Weather or unforeseen circumstances
We work with reliable courier partners to ensure timely delivery.
📍 Delivery Coverage
- We currently ship within India only.
- Delivery is available to most serviceable pin codes.
If your area is not serviceable, our team will contact you after order placement.
💰 Shipping Charges
- Shipping charges, if applicable, will be clearly shown at checkout.
- Any promotional free-shipping offers will be mentioned on the product or checkout page.
🔄 Delays & Exceptions
While we strive to meet delivery timelines, delays may occur due to:
- Natural disasters
- Regional restrictions
- Courier partner delays
- Incorrect or incomplete address details provided by the customer
QEON is not liable for delays caused by such external factors, but we will assist you in tracking your order.
🏠 Incorrect Address / Failed Delivery
- Please ensure your shipping address and contact details are accurate at checkout.
- If a delivery fails due to an incorrect address or unreachable contact number, re-shipping charges may apply.
📩 Order Tracking & Support
For shipping-related queries, please contact us at:
Email: support@qeon.co.in
Kindly mention your order ID for faster assistance.
📝 Important Notes
- QEON products are shipped as physical QR tags/stickers, along with access to associated digital services.
- Service activation instructions are provided after purchase.
- Shipping policy applies only to physical product delivery and does not govern digital service usage.